shipping policy

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FREE SHIPPING!
On US orders of $100 or more!

No coupon codes needed.

Offer valid for U.S. orders placed at www.shopkluxe.com. Shipping does not count towards the qualifying amount. No price adjustments on previous purchases. Cannot be combined with any other offers.

QUALIFIES FOR STANDARD SHIPPING ONLY.

EXPRESS AND PRIORITY SHIPPING ARE EXCLUDED.

 

 

PROCESSING TIME

All orders are processed, verified, and shipped within 2-4 business days or sooner.

Express orders are processed within 1 business day.

We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You can track your package using the supplied tracking number.

*Please Note: The time it takes to receive items includes Processing + Shipping Transit time. For example, choosing a Next Day Shipping service does not guarantee you will receive it the day after you place your order.

HOW MUCH IS SHIPPING?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

HOW LONG IS SHIPPING?

 

All orders are processed, verified, and shipped within 2-4 business days.

Once your order has been shipped, the estimated time of arrival is:

US Orders:

1. USPS Express Shipping (1-3 business days) 
2. USPS Standard Mail (3-5 business days)
3. Free Shipping (3-5 business days)  

 

We do NOT ship internationally at this time.
 

HOW DO I TRACK MY ORDER?

When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment. 

return & exchange policy

**NO REFUNDS - NO EXCEPTIONS

**DISCOUNTED ITEMS ARE FINAL SALE

**WE WILL ISSUE ONLY STORE CREDITS

 

RETURNS FOR STORE CREDITS MUST MEET THESE REQUIREMENTS:

  • Merchandise must be returned within 5 business days of receipt.

  • Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, or soiled, and clothing tags must still be intact. Items must be in a condition suitable for resale.

  • Merchandise must have all tags, including any hangtags attached.

  • Any merchandise marked "Final Sale" cannot be returned.

  • Non-returnable merchandise include final sale products, champagne collection, formal gowns, swimwear, and bodysuits.

  • Shoes must be repacked in their shoe box(es) and placed in a protective box.

  • We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.

  • Customer is responsible for shipping fees to send the order back to K. LUXE.

  • Shipping fees are not refundable.

  • K. LUXE diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.

  • Store Credit is valid only at www.kluxeservices.com/shop

 

RETURN PROCESSING TIME

  • Upon receipt of your package, your return for a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed.

 


WHEN MAKING AN RETURN:

  • Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.

  • Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return.

  • Write “Reason for Return” on the back of your invoice.

  • Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.

 

OUR RETURN ADDRESS IS:

K. Luxe Boutique

19759 S. Torrence Ave

Lynwood, IL

60411